COMPLIANCE

 
 

 

MARKET CONDUCT

 

  1. Qualified Financial Services Market Code of Conduct – English / Français

  2. Fair Treatment of Customers - English

  3. Know Your Obligations - English

 

Policies and Procedures – Customizable Manuals

  1. Anti-Money Laundering & Anti-Terrorist Financing Policies and Procedures Manual – English / Français

  2. Privacy Policies and Procedure Guideline

    1. Advisors/Incorporated Advisors – English / Français

  3. Complaint Handling Procedure - English / Francais

Privacy and Disclosure – Customizable Templates

  1. Advisor Disclosure Statement Template – English / Français

  2. Multi-Advisor Disclosure Statement Template - English / Français

  3. Privacy Statement Template – English / Français

  4. Combined Advisor Disclosure & Privacy Statement Template - English / Français

  5. Privacy Breach Procedure - EnglishFrançais

  6. Privacy Breach Incident Report Form - English / Français

  7. Reason Why Letter: Insurance - Template / Sample

  8. Reason Why Letter: Investment - Template / Sample

  9. Engagement Letter Template – English / Français

  10. Point of Sale Disclosure – Segregated Funds – English / Français

  11. Replacement Disclosure Guideline – English

  12. Replacement Disclosure Template – English

  13. Leverage Loan Disclosure

Fact Finding and Needs Analysis

 

  1. “The Approach” – Needs Based Sales Practices English

  2. Fact Finding and Needs Analysis – English / Français

  3. Know Your Client (KYC) – English / Français

  4. Needs Analysis Calculator

  5. IVIC Suitability Reference Document - English

 

 

 

COMPLIANCE ACTS AND REGULATIONS

 

Canada’s Anti-Spam Legislation, Do Not Call and Other Telemarketing Rules

 

  1. Canada’s Anti-Spam Legislation (CASL)

Privacy

 

  1. Personal Information Protection and Electronic Documents Act (PIPEDA) - English / Français

  2. Privacy Statement: Build a Privacy Plan for Your Business - English / Français

  3. Privacy Toolkit for Businesses - English / Français

 

Foreign Account Tax Compliance Act

  1. Foreign Account Tax Compliance Act (FATCA) – English / Français

  2. Information for Consumers and Advisors (FATCA) – English / Français

 

Financial Transactions and Reports Analysis Centre of  Canada

 

  1. FINTRAC Guidelines – English / Français

 

 

 

 

COMPLIANCE TRAINING SESSIONS

  1. Client Data Protection - 2022 Canada Life Training - Recording

  2. Operating a Compliant Practice - 2022 Canada Life Training - Recording

  3. The Right Approach - 2021 Empire Life Training - Recording

  4. AML/ATF Overview

  5. Ready and Confident – Taking Charge of Your FINTRAC Audit

 

 

 

IMPORTANT LINKS

Provincial Regulators

 

  1. Central: Ontario / Québec

  2. Pacific: British Columbia

  3. Prairie: Alberta / Saskatchewan / Manitoba

  4. Atlantic: New Brunswick / Newfoundland and Labrador / Nova Scotia / Prince Edward Island

 

Other Resources

  1. Advisor Learning Centre

  2. Canadian Council of Insurance Regulators (CCIR) – English / Français

  3. Canadian Life and Health Insurance Association Inc. (CLHIA) – English / Français

  4. Officer of the Privacy Commissioner of Canada – English / Français

  5. New AML / ATF Video Link - Video

  6. Reason Why Letter Video Link - Video

  7. Appendix to AML - English

  8. QFS Sexual Harassment Policy

  9. Corporate E&O Insurance – English

  10. QFS Complaint Handling Procedure - English / Francais